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Zoho Desk

Zoho Desk

Sold by : Zoho Corporation Pvt. Ltd.

What is Zoho Desk?

Zoho Desk solution to boost agent productivity, empower managers, and enhance customer experience. With its flexibility and ease-of-use, this affordable software from Zoho's extensive range of 45+ business tools simplifies your customer support process. Customize it to fit your specific needs and elevate your support game without compromising your budget.

Zoho Desk Resources

Zoho Desk Pricing

To receive a personalized quote

Key Features of Zoho Desk

  • Ticket Management
  • Multi Channel Support
  • Automations And Workflows
  • Knowledge Base
  • Customer Self Service Portal
  • Sla Management
  • Customizable Dashboards
  • Advanced Reporting And Analytics
  • Ai And Chatbots
  • Mobile App
  • Team Collaboration
  • Customer Feedback And Surveys
  • Integrations
  • Custom Fields And Layouts
  • Time Tracking
  • Macros
  • Multi Department Support
  • Role Based Access Control
  • Escalation Management
  • Community Forums
  • Case Management
  • Customer Support
  • Knowledge Management
  • Mobile Support
  • Call Recording
  • Call Management
  • Alerts & Notifications
  • Self Service Portal
  • Assignment Management
  • Customer Feedback
  • Workflow Management
  • Email Management
  • Dashboard
  • Call Center Management
  • Call Monitoring
  • Call Logging
  • Extensibility
  • Help Desk Management
  • Service Level Agreement (sla) Management
  • Web Forms
  • Sentiment Analysis
  • Social Media Monitoring
  • Communication Management
  • Community Management
  • Multi Channel Communication
  • Complaint Monitoring
  • Customer Engagement
  • Chat / Messaging
  • Customer Support Tracking
  • CRM Integration
  • Live Chat
  • Multi Department
  • Customer Experience Management
  • Multi Channel Collection
  • Canned Responses
  • Social Media
  • Chatbot
  • Process/workflow Automation
  • Complaint Management
  • Knowledge Base Management
  • Personalization
  • Omni Channel
  • Multi Language
  • Interactive Voice Response
  • Customer Complaint Tracking
  • Unified Communications
  • Omnichannel
  • Instant Messaging
  • Process Automation
  • Multi Brand Help Center
  • Kb Bot
  • Auto Tag Tickets
  • Reply Assistant
  • Field Predictions
  • Embeddable Self Service
  • Guided Conversations
  • Ticket Assignment
  • Slas & Escalations
  • Domain Mapping
  • Agent Productivity

Specifications

Company Name icon
Company Name
Zoho Corporation Pvt. Ltd.
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Desktop Platforms icon
Desktop Platforms
Android,iOS,Zoho Desk App
Languages Available icon
Languages Available
Arabic,Chinese,Dutch,English,French,German,Hebrew,Indonesian,Japanese,Portuguese,Russian,Spanish
Software Integrations icon
Software Integrations
Asana,Bigin by Zoho CRM,Kernel Microsoft Teams Migration,MailChimp,Pipedrive,Trello,Twilio,Zapier,Zoho Assist

Zoho Desk Description

Zoho Desk is the premier cloud-based customer service solution that empowers over 40,000 businesses, including leading companies like Daimler, Essilor, and McAfee. With Zoho Desk, your customer service team can effortlessly manage communication from multiple channels, including email, phone, live chat, and social media. Featuring advanced automation and analytics capabilities, Zoho Desk streamlines the handling of high volumes of customer queries. It seamlessly integrates with other tools and software used by your team, ensuring seamless and contextual customer interactions. Designed to tackle real-time service challenges, Zoho Desk offers powerful collaborative features, productivity-enhancing tools, intuitive AI, and metrics to measure customer satisfaction. With complete customization options, cost-effectiveness, and scalability, Zoho Desk elevates your customer service game. Upgrade now with Zoho Desk.

Zoho Desk FAQ's

The top 5 features of Zoho Desk include:

  • Ticket Management
  • Multi Channel Support
  • Automations And Workflows
  • Knowledge Base
  • Customer Self Service Portal

Yes, Zoho Desk integrates seamlessly with:

  • Asana
  • Bigin by Zoho CRM
  • Kernel Microsoft Teams Migration
  • MailChimp
  • Pipedrive
  • Trello
  • Twilio
  • Zapier
  • Zoho Assist

Zoho Desk is compatible with multiple platforms, Android,iOS,Zoho Desk App

Zoho Desk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Zoho Desk serves a wide range of businesses including Freelancers.

The top three competitors of Zoho Desk are Zoho Assist, Zoho Livedesk and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Zoho Desk is available in multiple languages, including Arabic, Chinese, Dutch, English, French and more.

Alternatives of Zoho Desk

Zoho Assist
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Zoho Livedesk
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HappyFox
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EazeSupport
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eFACiLiTY Helpdesk and Knowledgebase
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Cases App
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SupportBee
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