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Zendesk

Zendesk

Sold by : Zendesk

What is Zendesk?

Zendesk is a versatile customer relationship management software that streamlines interactions between businesses and their customers across multiple channels like email, phone, live chat, and social media. Our user-friendly help desk platform allows businesses to seamlessly connect with their customers, resulting in more effective and efficient communication.

Zendesk Resources

Zendesk Pricing

To receive a personalized quote

Key Features of Zendesk

  • Ticketing System
  • Automations
  • Macros
  • Customizable Branding
  • Multi Channel Support
  • Knowledge Base
  • Community Forums
  • Sla Management
  • Reporting And Analytics
  • Customer Portal
  • Mobile App
  • Integrations
  • Ai Powered Bots
  • Collaboration Tools
  • Custom Fields
  • Ticket Views
  • Triggers
  • Email Integration
  • Social Media Integration
  • Live Chat
  • Audit Trail
  • Case Management
  • Task Management
  • Appointment Management
  • Api Integration
  • Customer Database
  • Performance Metrics
  • Self Service Portal
  • Assignment Management
  • Real Time Monitoring
  • Live Chat System
  • Archiving & Retention
  • Feedback Management
  • Surveys & Feedback
  • Call Center Management
  • Ivr / Voice Recognition
  • Activity Tracking
  • Campaign Management
  • Blended Call Center
  • Call Logging
  • Progressive Dialer
  • Alerts/escalation
  • Automated Routing
  • Multiple Brands Products
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Online Forums
  • Problem Management
  • Service Level Agreement (sla) Management
  • Third Party Integration
  • Corrective Actions (capa)
  • Event Triggered Actions
  • Interaction Tracking
  • Churn Management
  • Communication Management
  • Multi Channel Communication
  • Predictive Analytics
  • Customer Engagement
  • Asset Tracking
  • Customer Service Analytics
  • Reporting & Statistics
  • Account Alerts
  • Customer Experience Management
  • Reporting/analytics
  • Canned Responses
  • Account Management
  • Multi Language
  • Cataloging/categorization
  • Queue Management
  • Customer Complaint Tracking
  • Availability Management
  • Cmdb
  • Notifications And Alerts
  • Activity Dashboard

Specifications

Company Name icon
Company Name
Zendesk
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training,Tickets
Desktop Platforms icon
Desktop Platforms
Android,iOS,Zendesk App
Languages Available icon
Languages Available
Chinese,Danish,Dutch,English,French,German,Italian,Japanese,Korean,Polish,Portuguese,Russian,Slovenian,Spanish,Swedish,Thai,Turkish
Software Integrations icon
Software Integrations
Narvar,TeamViewer,Trello,Tymeshift,Unbabel

Zendesk Description

Zendesk is a customer support solution aimed at enhancing customer satisfaction and agent productivity. According to positive feedback from users, Zendesk has been proven to increase customer satisfaction by 25% and agent productivity by 30%. With an user-friendly interface, web widgets and pre-defined ticket responses, Zendesk streamlines customer interactions by providing access to complete customer history. With a large customer base of over 165,000 businesses, Zendesk offers support in over 60 languages and seamlessly integrates with popular third-party applications such as Oracle, Microsoft Teams and Salesforce. Its Agent Workspace feature allows support agents to manage customer conversations across all channels in one place, while the Zendesk chat tool and automated triggers aid in engaging customers and improving satisfaction. Key features of Zendesk include a help desk solution, ticketing system, self-service portal, analytics and omnichannel support. By incorporating Zendesk into their operations, businesses can boost productivity, take proactive decisions, enhance customer engagement and retention, and deliver a superior sales experience. With a variety of pricing tiers and purchasing options, Zendesk offers flexible solutions catered to different needs. Some popular alternatives to Zendesk include Help Scout, Zoho Desk, ServiceNow, Freshdesk and Gorgias. The pricing structure for Zendesk's support and sales solutions starts at $5 per month for the help desk tool and goes up to $199 per agent per month for the Enterprise Suite. The Sell CRM software from Zendesk offers plans starting at $19 per user per month, with the Elite plan priced at $199 per user per month.

Zendesk FAQ's

The top 5 features of Zendesk include:

  • Ticketing System
  • Automations
  • Macros
  • Customizable Branding
  • Multi Channel Support

Yes, Zendesk integrates seamlessly with:

  • Narvar
  • TeamViewer
  • Trello
  • Tymeshift
  • Unbabel

Zendesk is compatible with multiple platforms, Android,iOS,Zendesk App

Zendesk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Zendesk serves a wide range of businesses including Freelancers, StartUps, SMBs, Enterprises.

The top three competitors of Zendesk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Zendesk is available in multiple languages, including Chinese, Danish, Dutch, English, French and more.

Alternatives of Zendesk

Zoho Desk
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MantisBT
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HappyFox
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eFACiLiTY Helpdesk and Knowledgebase
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Freshdesk
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Vtiger CRM
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SupportBee
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SPEC Help Desk
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