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UniVersus

UniVersus

Sold by : Alliance Infotech

What is UniVersus?

UniVersus - a software designed to streamline and coordinate service interactions across multiple communication channels. With its advanced capabilities, businesses can seamlessly manage customer interactions on various platforms such as web, email, phone, fax, chat, and VOIP. Simplify your customer service approach with UniVersus.

UniVersus Resources

UniVersus Pricing

To receive a personalized quote

Key Features of UniVersus

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • CRM Integration
  • Omnichannel Support
  • Workforce Management
  • Call Monitoring
  • Predictive Dialer
  • Skill Based Routing
  • Call Scripting
  • Voicemail Management
  • Call Queuing
  • Customizable Reporting
  • Agent Performance Tracking
  • Speech Analytics
  • Call Whispering
  • Call Barging
  • Callback Scheduling
  • Multi Language Support

Specifications

Company Name icon
Company Name
Alliance Infotech
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone
Languages Available icon
Languages Available
English

UniVersus FAQ's

The top 5 features of UniVersus include:

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • CRM Integration

UniVersus supports a variety of platforms including: Email, Phone.

The top three competitors of UniVersus are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

UniVersus is available exclusively in English, providing a streamlined experience for English-speaking users.

Alternatives of UniVersus

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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Aspect
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Ozonetel CloudAgent
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