Freshdesk

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What is Freshdesk?

Freshdesk solution for exceptional customer service. Our online help desk and customer support software offers all the necessary tools to exceed your customers' expectations. With Freshdesk, you can effortlessly delight your customers and foster strong relationships by streamlining your support processes. Say farewell to complex customer service and welcome effortless and efficient interactions.

Freshdesk Resources

Freshdesk Pricing

To receive a personalized quote

Key Features of Freshdesk

Ticketing Management
Automations
Collaboration
Self Service Portal
Knowledge Base
Multi Channel Support
Customizable Reports
Service Level Agreements (slas)
Customer Feedback
Mobile App
Canned Responses
Custom Ticket Fields
Time Tracking
Customizable Dashboard
Agent Collision Detection
Scenario Automation
Social Media Integration
Email To Ticket Conversion
Custom Roles
Custom Email Server
Email Integration
Customer Database
Online Activation
Live Chat System
Email Management
Billing & Invoicing
Surveys & Feedback
Dashboard
Alerts/escalation
Automated Routing
Community Forums
Inbox Queue Management
Incident Management
Ticket Management
Help Desk Management
Issue Tracking
Online Forums
Problem Management
Service Level Management
Service Level Agreement (sla) Management
Event Logs
Customer Segmentation
Push Notifications
Scenario Planning
Sla Management

Specifications

Website

Languages Available

Arabic,Chinese,Czech,Danish,Dutch,English,Finnish,French,German,Italian,Japanese,Korean,Norwegian,Polish,Portuguese,Russian,Spanish,Swedish,Turkish

Freshdesk Description

Freshdesk is a customer support software that empowers businesses to provide exceptional customer service through various channels. Our user-friendly platform serves as a central hub for efficiently managing customer inquiries and support requests, allowing organizations to track, prioritize, and resolve issues in a timely manner. With the ability to support multiple channels in one interface, Freshdesk enables agents to have a comprehensive view of each customer's interaction history, leading to personalized support experiences. Our advanced automation tools, such as ticket routing and automated responses, streamline workflows and enhance efficiency. Collaborative features also facilitate seamless communication among support agents, allowing them to work together to resolve complex problems. Additionally, Freshdesk offers knowledge base integration and a range of other robust features to improve the overall customer support experience.

Freshdesk FAQ's

What are the top 5 features of Freshdesk?

The top 5 features of Freshdesk include:

Ticketing Management
Automations
Collaboration
Self Service Portal
Knowledge Base

Does Freshdesk integrate with other business software?

Yes, Freshdesk integrates seamlessly with:

Alacrity Time and Attendance

Which platforms does Freshdesk support?

Freshdesk is compatible with multiple platforms, Android,iOS,Freshdesk App

What type of customer support does Freshdesk offer?

Freshdesk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

What types of businesses does Freshdesk serve?

Freshdesk serves a wide range of businesses including Freelancers, StartUps, SMBs, Enterprises.

Who are the primary competitors of Freshdesk?

The top three competitors of Freshdesk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the Freshdesk support?

Freshdesk is available in multiple languages, including Arabic, Chinese, Czech, Danish, Dutch and more.

Alternatives of Freshdesk

Zoho Desk

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MantisBT

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HappyFox

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eFACiLiTY Helpdesk and Knowledgebase

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Vtiger CRM

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SupportBee

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Salesforce

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Hubspot CRM

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For Vendors

Freshdesk

Talk To An Advisor

Freshdesk Categories on Top Software Advisor

What is Freshdesk?

Freshdesk Resources

Freshdesk Pricing

Key Features of Freshdesk

Specifications

Freshdesk Description

Freshdesk FAQ's

What are the top 5 features of Freshdesk?

Does Freshdesk integrate with other business software?

Which platforms does Freshdesk support?

What type of customer support does Freshdesk offer?

What types of businesses does Freshdesk serve?

Who are the primary competitors of Freshdesk?

What languages does the Freshdesk support?

Alternatives of Freshdesk

Zoho Desk

MantisBT

HappyFox

eFACiLiTY Helpdesk and Knowledgebase

Vtiger CRM

SupportBee

Salesforce

Hubspot CRM

For Vendors

Freshdesk

Talk To An Advisor

Freshdesk Categories on Top Software Advisor

What is Freshdesk?

Freshdesk Resources

Freshdesk Pricing

Key Features of Freshdesk

Specifications

Freshdesk Description

Freshdesk FAQ's

What are the top 5 features of Freshdesk?

Does Freshdesk integrate with other business software?

Which platforms does Freshdesk support?

What type of customer support does Freshdesk offer?

What types of businesses does Freshdesk serve?

Who are the primary competitors of Freshdesk?

What languages does the Freshdesk support?

Alternatives of Freshdesk

Zoho Desk

MantisBT

HappyFox

eFACiLiTY Helpdesk and Knowledgebase

Vtiger CRM

SupportBee

Salesforce

Hubspot CRM

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