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eFACiLiTY Helpdesk and Knowledgebase

eFACiLiTY Helpdesk and Knowledgebase

Sold by : Sierra ODC Pvt. Ltd.

What is eFACiLiTY Helpdesk and Knowledgebase?

eFACiLiTY's Helpdesk and Knowledgebase provides a complete solution for managing customer inquiries. This feature utilizes advanced tools to effectively handle and monitor incoming tickets, ensuring efficient support is provided to customers. The module streamlines the management of all calls, making it a crucial tool for any helpdesk or call center operation.

eFACiLiTY Helpdesk and Knowledgebase Resources

eFACiLiTY Helpdesk and Knowledgebase Pricing

To receive a personalized quote

Key Features of eFACiLiTY Helpdesk and Knowledgebase

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Email Integration
  • Sla Management
  • Automated Ticket Routing
  • Customizable Workflows
  • Reporting And Analytics
  • Multi Channel Support
  • Asset Management
  • User Management
  • Priority Management
  • Escalation Management
  • Service Catalog
  • Mobile Access
  • Notifications And Alerts
  • Integration With Other Systems
  • Customizable Templates
  • Audit Trails
  • Feedback And Surveys
  • Call Logging
  • Help Desk Management
  • Service Level Agreement (sla) Management
  • Knowledge Base Management
  • Sla Monitoring

Specifications

Company Name icon
Company Name
Sierra ODC Pvt. Ltd.
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email,Phone,Live Support,Training
Desktop Platforms icon
Desktop Platforms
Android,iOS,eFACiLiTY Helpdesk and Knowledgebase App
Languages Available icon
Languages Available
Arabic,English,Japanese

eFACiLiTY Helpdesk and Knowledgebase Description

Sorry for the trouble. eFACiLiTY - a highly customizable and versatile enterprise facility management software that transforms the way large infrastructures such as office buildings, hospitals, data centers, and retail malls are managed. Its user-friendly web-based platform simplifies complex processes, automates facility operations, and offers comprehensive dashboards for in-depth analysis. With eFACiLiTY, facilities can achieve optimal management through centralized control and integration of space, people, assets, and maintenance. Say goodbye to scattered systems and hello to a holistic view of facility operations with eFACiLiTY.

eFACiLiTY Helpdesk and Knowledgebase FAQ's

The top 5 features of eFACiLiTY Helpdesk and Knowledgebase include:

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Email Integration
  • Sla Management

eFACiLiTY Helpdesk and Knowledgebase is compatible with multiple platforms, Android,iOS,eFACiLiTY Helpdesk and Knowledgebase App

eFACiLiTY Helpdesk and Knowledgebase supports a variety of platforms including: Email, Phone, Live Support, Training.

eFACiLiTY Helpdesk and Knowledgebase serves a wide range of businesses including SMBs, Mid-Market, Enterprises.

The top three competitors of eFACiLiTY Helpdesk and Knowledgebase are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

eFACiLiTY Helpdesk and Knowledgebase is available in multiple languages, including Arabic, English, Japanese and more.

Alternatives of eFACiLiTY Helpdesk and Knowledgebase

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