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Aspect

Aspect

Sold by : Aspect Software Inc.

What is Aspect?

Elevate your organization's workforce management with Aspect is a platform that offers a range of tools including workforce planning, scheduling, quality and performance management, recording, surveying, coaching, eLearning, and analytics. Streamline your front and back-office operations for improved productivity and cost reduction. Enhance your workforce optimization with Aspect.

Aspect Resources

Aspect Pricing

To receive a personalized quote

Key Features of Aspect

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Call Recording
  • Workforce Management
  • Real Time Analytics
  • Omnichannel Support
  • Customer Relationship Management (crm) Integration
  • Skill Based Routing
  • Voice Biometrics
  • Speech Analytics
  • Quality Management
  • Outbound Campaign Management
  • Call Scripting
  • Performance Dashboards
  • Call Monitoring
  • Text To Speech
  • Natural Language Processing (nlp)
  • Self Service Options
  • Compliance Management
  • Document Management
  • Performance Management
  • Contact Management
  • Email Management
  • Analytics
  • Inbound Call Center
  • Outbound Call Center
  • Customer Engagement

Specifications

Company Name icon
Company Name
Aspect Software Inc.
Website icon
Website
Run On Mobile Browser icon
Run On Mobile Browser
Yes
Available Support icon
Available Support
Email
Languages Available icon
Languages Available
Chinese,English,German,Japanese,Portuguese,Spanish

Aspect FAQ's

The top 5 features of Aspect include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Call Recording
  • Workforce Management

Aspect supports a variety of platforms including: Email.

Aspect serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Aspect are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Aspect is available in multiple languages, including Chinese, English, German, Japanese, Portuguese and more.

Alternatives of Aspect

Arcane Lite
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Aspect Unified IP
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Optimized Collections
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Aspect Productive Workforce
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Seamless Customer Service
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Zoho Desk
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UniVersus
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Ozonetel CloudAgent
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